Privacy Policy
Privacy Policy
Effective Date: May 1, 2025
Last Updated: May 1, 2025
First Light Recovery (“we,” “us,” or “our”) is committed to protecting the privacy of visitors to our website (firstlightrecovery.com) and anyone who interacts with us online or through other channels. This Privacy Policy explains how we collect, use, disclose, and safeguard your information. By visiting our site or providing information to First Light Recovery, you agree to the practices described below.
1. Information We Collect
a) Information You Provide Directly
When you interact with us—such as completing an inquiry form, requesting a program guide, or contacting our admissions team—we collect the information you voluntarily give us. This may include:
Contact Details: Name, email address, phone number, mailing address
Demographic Information: Date of birth, ZIP code
Medical and Mental Health History: Relevant details you share when requesting services or benefits verification
Insurance Information: Provider name, policy number, group number, plan type
Communications Content: Text, email, or SMS message content you send to us (e.g., questions, feedback)
b) Information Collected Automatically
When you browse our website, we may automatically collect certain technical information about your device and how you use our site. This may include:
IP Address
Browser Type and Version
Operating System
Pages Visited and Time Spent on Each Page
Referring/Exit Pages
Clickstream Data (e.g., links clicked)
Device Identifiers (mobile device IDs, if you use our mobile site)
We collect this information through cookies and similar tracking technologies (see Section 5 below).
c) Third-Party Sources
With your consent, or where permitted by law, we may supplement the information you provide with data from third-party sources (e.g., insurance verification services, public record databases) to confirm and complete your profile for admissions and eligibility purposes.
2. How We Use Your Information
We use the information collected for the following purposes:
Provide and Manage Services: Schedule appointments, verify insurance benefits, process admissions, and manage ongoing care coordination.
Communicate with You: Respond to inquiries, send confirmations, appointment reminders, and follow-up messages via email, phone, or SMS.
Improve Our Website and Services: Analyze user behavior to enhance website functionality, develop new content, and tailor our online experience to meet visitors’ needs.
Marketing and Outreach: With your consent, send newsletters, program updates, event invitations, and promotional offers. You can opt out at any time.
Administrative and Legal Purposes: Comply with legal and regulatory requirements, resolve disputes, enforce agreements, and protect our rights and property.
3. How We Share Your Information
We do not sell or rent your personal information to third parties. We may share your data as follows:
With Service Providers: Third-party vendors who help us operate our website, verify insurance, manage communications, or analyze site usage (e.g., web hosting providers, analytics services). These partners are contractually obligated to keep information confidential and use it only for the agreed-upon purpose.
Healthcare Providers: To coordinate care when you are referred to or receive services from other facilities.
Insurance Companies: To confirm benefits eligibility and process claims, but only with your explicit consent.
Legal Requirements: When required by law—such as in response to a subpoena, court order, or government request—or to investigate potential violations of our terms.
Business Transfers: In the event First Light Recovery is sold or merges with another entity, your information may be transferred to the new owner, provided they agree to protect it under similar terms.
4. Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking tools to collect information about your browsing activities:
Essential Cookies: Required for basic site functionality (e.g., logging in, security, access to secure areas).
Performance and Analytics Cookies: Help us understand how visitors interact with our website (e.g., pages visited, time on page) so we can improve content and performance.
Marketing Cookies: Track your visits across websites to deliver relevant advertising or measure campaign effectiveness.
You can manage or delete cookies via your browser settings. If you disable cookies, some features of our site may not function correctly.
5. Data Security
We take appropriate administrative, technical, and physical measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include encryption of sensitive data, secure servers, access controls, and regular security assessments. However, no system can guarantee complete security. In the unlikely event of a data breach, we will notify you and relevant authorities in accordance with applicable laws.
6. Your Rights and Choices
Depending on where you live, you may have certain rights regarding your personal information. These may include:
Access and Correction: Request copies of the information we hold about you or ask us to correct inaccurate or incomplete data.
Deletion: Request that we delete your personal information, subject to legal exceptions (e.g., record-keeping requirements).
Opt Out of Marketing: You can unsubscribe from our marketing emails or SMS messages at any time by using the “unsubscribe” link in the message or by contacting us directly.
Do Not Track: Some browsers have “Do Not Track” signals—our site may not respond to these signals, but you can manage your cookie preferences in browser settings.
To exercise these rights, please contact us at privacy@firstlightrecovery.com or call (949) 326-3658.
7. Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has provided us with personal data, please contact us immediately so we can delete it.
8. Third-Party Links
Our website may contain links to third-party websites (e.g., insurance providers, mental health resources). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before sharing any personal information.
9. Changes to This Privacy Policy
We may update this Privacy Policy at any time. The “Last Updated” date at the top will reflect when changes were made. We encourage you to review this page periodically for any updates. If we make significant changes that materially affect your privacy rights, we will notify you via prominent notice on our website.
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out:
First Light Recovery
San Juan Capistrano, CA
Phone: (949) 326-3658
Email: privacy@firstlightrecovery.com